Ofsted

Central Government Customer

Contents

Intro

The Office for Standards in Education, Children's Services and Skills (Ofsted) is a non-ministerial department of the UK government, reporting to Parliament.

Ofsted is responsible for inspecting a range of educational institutions, including state schools and some independent schools. It also inspects childcare, adoption and fostering agencies and initial teacher training, and regulates a range of early years and children’s social care services.

SDA Solutions for Ofsted

SDA helped Ofsted to deliver many solutions to schools and local authorities over a wide range of years.

Customer Feedback

All services detailed above [relates to PANDA and ePANDA] have been major high-profile initiatives for Ofsted, which have delivered core business services in areas where timeliness, accuracy and responsiveness have been paramount.

Throughout the contract SDA have been fair and have taken a partnership style approach to ensure delivery of the best possible service. The services have represented excellent value for money and SDA have taken a pro-active approach in the project management of product delivery.

SDA have provided consistent high quality outputs whilst ensuring the responsiveness and adaptability to changing demands.

SDA have anticipated and dealt with complications that have arisen due to factors beyond their own control, to ensure that the service levels specified have been comfortably achieved and frequently bettered. RAID would have no hesitation including SDA/GIDE on a tender list for the completion of similar work in the future.

Anthony Boucher
Chief Statistician
Research, Analysis and International Division (RAID)
Ofsted
March 2006

I and my senior colleagues at Ofsted recognise the invaluable assistance you have provided to us in this period, without which the service to schools would have been seriously jeopardised.

Peter Duffy
Deputy Director of Corporate Services
Ofsted
January 2007

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